Shipping policy
At Smoothie bd, we want shopping for bras, panties and everyday intimate essentials to feel simple and comfortable. This Shipping Policy explains our delivery coverage, charges, estimated delivery times and how to get help with your order.
1. Where We Deliver
We currently deliver to All over Bangladesh.
Delivery availability depends on your address and our courier’s coverage. If we cannot deliver to your location, we will contact you and arrange a refund for any payment collected for an order we cannot fulfil.
2. Order Processing and Delivery Times
Orders are usually processed within 1 business days after confirmation and, where required, payment confirmation.
Our business days are 24/7.
The delivery estimates below begin after dispatch. Please allow for both processing time and courier delivery time when planning your order.
| Delivery area | Estimated time after dispatch | Delivery charge |
|---|---|---|
| Dhaka — All over Dhaka | 3-5 business days | ৳70 Taka for less than 1 Kg |
| Outside Dhaka — All over Bangladesh | 3-5 business days | ৳130 Taka for less than 1 Kg |
Delivery may take longer during public holidays, promotional periods, severe weather or transport disruptions. If a significant delay affects your order, we will share an update when available. Delivery estimates do not limit your rights under applicable law.
3. Shipping Charges and Payment
Your delivery charge and total payable amount will be displayed at checkout or clearly confirmed before you place your order.
Any free-delivery offer will state its minimum order value, eligible locations and other conditions.
Available payment methods are shown at checkout. Where cash on delivery is offered, any location restrictions, additional fees or required advance payment will be disclosed before you confirm your order.
4. Dispatch Updates and Order Tracking
Once your order is dispatched, we will send an update through email using the contact details provided with your order.
Where our courier supports tracking, we will share a tracking number or link. Tracking information may take some time to appear after the courier receives your parcel.
For delivery updates, contact smoothie.official.bd@gmail.com with your order number.
5. Packaging
We understand that privacy matters when shopping for intimate essentials.
Outer packaging: We use 3 layered box to ensure your privacy also we do not share our brand name to the courier company so that nobody can guess what products are you buying.
Courier label: Only customer name and phone number. we do not use our branding such as "smoothies" or we sell undergarments related things.
If you have a packaging question or special request, please contact us before placing your order so we can confirm what is available.
6. Delivery Details and Address Changes
Please provide your full name, reachable phone number and complete delivery address, including your area, district, postcode where applicable and a helpful landmark.
If you need to change your address or phone number, contact us as soon as possible. We will try to make the change before dispatch. Changes after dispatch depend on the courier’s ability to update the shipment.
If an incorrect address or missed delivery requires another delivery attempt, we will explain any additional charge and obtain your agreement before arranging it.
7. Delayed or Missing Parcels
If your parcel has not arrived within the estimated delivery period, contact us with your order number. We will investigate with the courier and keep you informed.
If tracking shows “delivered” but you have not received the parcel, please let us know promptly so we can check the delivery details.
If we cannot complete delivery, we will discuss an appropriate resolution, including a replacement where available or a refund where due. Any refund owed will be issued within the applicable legal timeframe. Store credit or a substitute product will only be provided with your agreement.
8. Damaged, Tampered or Incorrect Deliveries
If your parcel appears damaged or tampered with, inform the courier and contact us promptly.
For a damaged, incorrect or incomplete order, please share:
- Your order number.
- A brief description of the issue.
- Relevant photos of the product, packaging and shipping label, where available.
An unboxing video may help us investigate, but it is not required to report a problem. You do not need to send photographs of yourself wearing a product.
Return, replacement and refund requests are handled under our Return and Refund Policy, without limiting your applicable consumer rights.
9. Contact Us
For questions about shipping or delivery, contact:
Store: Smoothie bd
Email: smoothie.official.bd@gmail.com
Phone/WhatsApp:
Support hours: 24/7
Frequently Asked Questions
How long does Smoothie bd take to deliver?
Order processing takes approximately 1 business days. After dispatch, delivery usually takes 3-5 business days within covered Dhaka areas and 3-5 business days in other covered locations.
How much does delivery cost?
Delivery charges depend on your location and any applicable offer. Your exact delivery charge is shown at checkout or confirmed before you place your order.
Does Smoothie bd offer cash on delivery?
Cash on delivery is available. If available, eligible locations and any advance-payment requirements are shown before order confirmation.
What should I do if my order is late?
Contact smoothie.official.bd@gmail.com with your order number. We will check the shipment with our courier and help resolve the issue.