Terms of Service

Welcome to Smoothie bd, an online store offering bras, panties, and intimate clothing essentials in Bangladesh. These Terms of Service explain the conditions that apply when you use our website or purchase from us.

Smoothie bd is operated by Roman and Mahin, located at Mirpur, Dhaka, Bangladesh. Our online store is hosted on Shopify. Your purchase agreement is with Smoothie bd.

Please read these terms alongside our Privacy Policy, Return & Refund Policy, and Shipping Policy before ordering.

1. Eligibility and Customer Information

You must be legally able to enter into a purchase agreement. Where necessary, a parent or legal guardian must place the order on your behalf.

You agree to provide accurate information, including your name, contact number, delivery address, and payment details.

If you create an account, keep your login details confidential and contact us promptly if you suspect unauthorised access.

2. Product Descriptions and Sizing

We aim to provide accurate product descriptions, photographs, prices, and availability information.

Before ordering, check the product’s:

• Available sizes and measurements.
• Fabric composition and care instructions.
• Padding, coverage, and underwire details.
• Colour and strap options.
• Items included in the purchase.

Sizing may differ between styles. Please refer to the relevant product measurements and contact us if you need clarification.

Colours may appear slightly different because of lighting and screen settings. This does not remove your rights if a product is materially different from its description.

3. Prices, Payments, and Promotions

Prices are displayed in Bangladeshi Taka (BDT). The total amount payable, including applicable delivery charges and taxes, will be disclosed before you confirm your order.

Available payment methods are shown at checkout or communicated before order confirmation.

Where cash on delivery is offered, its availability and any advance-payment requirement will be disclosed before you agree to purchase.

Promotional offers may have conditions such as an expiry date, minimum order value, or eligible products. These conditions will be displayed with the offer.

We will not increase the price of an accepted order without your agreement.

4. Placing and Accepting Orders

Submitting an order is a request to purchase the selected products. An automated acknowledgement confirms that we have received your request; acceptance is confirmed through our order acceptance or dispatch notification.

Before acceptance, we may be unable to fulfil an order because of:

• Unavailable stock.
• An address outside our delivery coverage.
• An unresolved payment issue.
• A significant pricing or listing error.
• Reasonable concerns about fraud or an unauthorised transaction.

If an issue affects your order, we will explain it and confirm the available options.

If we have received payment for an order we cannot fulfil, we will arrange the required refund within the applicable legal timeframe. You will not be required to accept another product or store credit instead of a refund you are entitled to receive.

5. Delivery and Receiving Your Order

Delivery availability, charges, and estimated timeframes are provided at checkout or before order confirmation.

Please provide a complete address and an active contact number. If incorrect information causes a delivery problem, we will explain any reasonable additional delivery cost before arranging another attempt.

If a shipment is delayed, missing, or cannot be delivered, contact us so we can investigate and explain the next steps. Courier involvement does not remove our responsibility to fulfil our obligations to you.

Delivery estimates do not override mandatory deadlines or remedies under applicable law.

6. Returns, Exchanges, and Refunds

Returns, size exchanges, cancellations, and refunds are handled according to our published Return & Refund Policy.

Eligible size or change-of-mind returns must meet the conditions stated in that policy, including applicable requirements concerning use, tags, packaging, and hygiene seals.

Opened or used panties and similar intimate bottoms are not eligible for change-of-mind returns or size exchanges.

Hygiene restrictions do not remove your rights concerning products that were incorrect, defective, damaged, or materially misdescribed when supplied.

Contact us before posting a return so we can provide the correct instructions.

7. Acceptable Website Use

You must not use our website to:

• Submit fraudulent orders or use unauthorised payment information.
• Impersonate another person or provide deliberately misleading details.
• Upload malicious software or attempt unauthorised access.
• Interfere with the website’s operation or security.
• Publish unlawful, threatening, abusive, or knowingly false content.
• Infringe another person’s privacy or intellectual property rights.

We may restrict access where reasonably necessary to address misuse. Any action we take must respect applicable law and does not automatically cancel valid refund or consumer rights.

8. Website Content and Intellectual Property

Website content, including branding, photographs, graphics, and written material, belongs to Smoothie bd or the relevant rights holders.

You may browse and use the website for legitimate personal shopping. Commercial copying, redistribution, or reuse requires permission unless otherwise permitted by law.

9. Reviews and Customer Submissions

Reviews should reflect genuine experiences and must not contain misleading claims or another person’s private information.

Reviews submitted for public display may appear with the name or profile information you choose to show. Private support messages and product photographs are not treated as permission for public promotional use.

We may remove unlawful, abusive, spam, or irrelevant submissions. Honest negative feedback is welcome and will not be removed simply because it is critical.

10. Privacy and Third-Party Services

Our handling of personal information is explained in our Privacy Policy.

Payments, delivery, and certain website functions may involve third-party providers. Their separate services may have their own terms and privacy notices.

Using these providers does not remove Smoothie bd’s responsibilities concerning your purchase or personal information.

11. Website Availability and Our Responsibilities

We take reasonable care to keep our website accurate and operational. Maintenance, technical problems, or external disruptions may occasionally affect availability.

If an error affects an order, we will contact you and explain the available resolution.

Nothing in these terms excludes or limits liability where doing so would be unlawful, or removes any consumer right or remedy that cannot legally be waived.

12. Governing Law and Complaints

These terms are governed by the applicable laws of Bangladesh.

If you have a complaint, contact us with your order number and a clear explanation. We will review the matter and respond within any applicable legal deadline.

Contacting us does not restrict your right to approach a competent court, consumer protection authority, or another remedy available under law.

13. Changes to These Terms

We may update these terms to reflect changes in our services, business practices, or legal requirements.

The latest version will appear on this page with an updated date. Changes will generally apply to future orders and will not retrospectively remove rights attached to an accepted purchase.

14. Contact Smoothie bd

For questions about these terms or an order, contact:

Legal business name: Roman and Mahin
Trading name: Smoothie bd
Email: smoothie.official.bd@gmail.com
Phone:
Business address: Mirpur, Dhaka-1216, Bangladesh
Support hours: 24/7

Frequently Asked Questions

Can I change my order after placing it?

Contact us as soon as possible. We will confirm whether changes to the size, colour, address, or items are still possible before dispatch.

What happens if my ordered product is unavailable?

We will contact you and explain the available options. If we cannot fulfil a paid order, we will arrange the required refund rather than requiring you to accept a substitute.

Which policy explains return eligibility and hygiene conditions?

Our Return & Refund Policy explains eligible returns, exchanges, hygiene requirements, delivery charges, and refunds. Mandatory consumer rights remain unaffected.